Pros
Some of the people that work there are somewhat decent.
Cons
I worked here for 10 months. During this time I saw 2 General Managers (red flag #1) come and go they are currently on number 3. As well as countless Sales Associated come and go. The store is run by a group of managers. You have the General Manager who is in charge of both store locations. Then you have 3 Managers who are in charge of different departments of the store. Lastly you have about 5 supervisors who take care of the daily runt work around the store (i.e. opening and closing orders and overseeing some scheduling for the associates.). A majority of the Management does not speak English. You hare not treated like a human being, if you have a problem with being spoken to in a demeaning or overly sarcastic way then this is not the place for you. They have a lot of issues with paying the employees. Numerous times I had issues with my paycheck and the only response was, "what the system says is what it is" never mind that the system is always down or stops working periodically throughout the day. They do not pay out overtime. If you do work any overtime, for example you work 5 hours overtime in additional to your 40 hours of regular pay. When you get your check you might only be paid out 2.5 hours overtime. If the store is so busy that you do not have the opportunity to take a break that day; don’t worry they will still deduct 30 minutes from your check. There is no HR structure for this company which I find the most concerning. If you have any questions you have to follow the "chain of command" the only person from HR that I have ever met was a woman who claims to be "local HR" yet she is part owner of the store (red flag #2). They do not like to pay you your vacation time even when you resign they do not pay out any time you have accumulated. The managers can be very cruel; they give a lot of nasty snide comments. There is one manager who is not completely horrible, but the other two no one cares for. They do not ask questions or make any attempt what so ever to understand the situation and then react accordingly. They just react. Supervisors love to get associates or beauty advisors in trouble. Some go as far as taking photos of you without your permission to send to the GM (red flag #3). They love to speak about associates going for extended breaks or sitting down when there are no customers in the store. But they are also quick to go take a quick nap or sit outside of the store and be on the phone hours at a time. The stores are often not staffed with enough people to be able to efficiently run the store the way it should. Which results in Beauty Advisors having to "run flights" causing no floor presence which results in poor customer service and theft. Speaking of theft they also have a commission payout if you are a Beauty Advisor that is paid out through your line. You get 3% commission off of all your personal sales. Well you get it if they feel like paying it out to you. Many girls have had issues with their commission not being paid out correctly to which again "the system says what it says". There is also a HUGE issue with stores not having product to sell. More often than not there is no candy on the shelves along with a major lack or skin care cosmetics and perfume. It is very upsetting because so many of the people there just want to do their job sell the product and make money. But that is just too much to ask for here. One benefit here is they have brand trainings that come every so often to educate employees and line representatives of new product and general product knowledge. However while these trainings are mandatory they are NOT paid. (Yes, incase you were wondering this is against the law.)(Red flag #4). If you fail to attend more than 3 of these mandatory unpaid trainings in a calendar year you can be terminated. Even if it is your day off you are still required to attend. I think it is important to point out here that every company has hurtles to jump over and ups and downs but here it is mostly downs. One of my coworkers once said to me, “They just love to see you break down. They break you here.” This is all just food for thought, something to have in your back pocket when you are trying to figure out if you actually want to take the plunge.