Great Place to Work, Poor Place to Succeed - Customer Management DLL Employee Review

3.0
24 Jan 2017
Recommend
CEO approval
Business outlook

Pros

- Fun and interestingwork environment and group of people, I still keep in touch w many of my coworkers. - Wonderful employee benefits and perks. - Communication from the top down couldn't be more transparent. - The building in Wayne, PA is gorgeous and very nice amenities having a cafe on hand and patio during the warmer months also the on site gym is a nice touch.

Cons

- Advancing at DLL is all about who you know and who is willing to "give" you a promotion, it's a popularity contest in the end; there are a good amount of husband and wife duos here, you won't find them at the bottom of the todem pole and that is no coincidence - Terminations without warning and layoffs occur pretty frequently - In six years of working at DLL I noticed a big difference in the amount of people of color climbing the corporate ladder here like their white counterparts w similar or lesser qualifications and lesser years on the job - Salary is about 30% lower than similar companies in the financial services industry - Location from Philadelphia (1.5 hr to 2 hr commutes oftentimes)

avatar
DLL Response
9y
Thank you for the feedback. Career development and providing opportunities for growth are very important to the HR Team and Senior Leaders at DLL. Job promotion decisions are made strictly off of workplace performance and skillset. Moreover, diversity is a top initiative for DLL. We encourage all members to proactively seek out opportunities and discuss their career path with their managers on a regular basis. We also strive to provide competitive compensation by annually reviewing the packages we offer with current industry standards. We take your concerns very seriously and will continue to identify ways to improve our member experience.

Explore other reviews about DLL

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company, member centric, tough business - lots of options internally - have to be connected

Cons

Constant change, tough for someone who wants no change for dedcades

2.0
13 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent pay and a hybrid schedule.

Cons

Toxic management and compliance culture.

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