Good company - Customer Service Representative DLL Employee Review

Great company, member centric, tough business - lots of options internally - have to be connected

Constant change, tough for someone who wants no change for dedcades

- Work environment is clean, open, updated - Ice cream and popcorn are offered to help make up for the mediocre wages - Most people (the ones that haven't left yet) are great - Healthcare was good but easily found elsewhere

Left after 11 years after being convinced by former colleagues- The amount of people that I know who left DLL for other companies and got 20-30k higher pay is substantial. Didn't realize how wide the discrepancy was until I was away from it all. Your pay when hired at first is what you'll be getting for many years even with good performance. They'll throw in the 2% "merit increase" (which is simply an adjustment for rising inflation), but after that it'll take moving up to positions that are either very limited or already reserved for the right people. You'll have external employees be hired at noticeably higher pay as you (and your hardworking teammates) are making less. Workload fluctuates but teamwork is difficult during busy times as everyone has their own regions/specialities. If it works out for you then go for it, but the grass is actually greener as myself and about ten others learned.