Bad leadership, amazing staff that make bad management decisions work at all costs. - IT Department Dallas Zoo Employee Review

1.0
12 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Where else can you walk 100 feet and see to de stress after a long meeting.

Cons

Management makes decisions without consulting staff, vs making decisions based on staff feedback. Leadership sit on campus but nearly completely disconnected from those that actual do the work of running the zoo and yet often make operational changes to daily operations with no idea of if it will work in piratical approach. Be prepared to take a pay cut if you are a skilled professional. The zoo will not pay staff what they are worth. If you cost too much they will outsource to a vendor, monorail, IT, graphics, marketing etc. Hostile environment, they have fired people after dissolving their department, or while on medical leave (non fmla) without the courtesy of discussing it with them Staff turnover is 60% a year for most area's of the park. Expect to work with entry level people at every management level of the org, there are a few amazing directors, but they are few and far between. Expect countless meetings where one person dominates the meeting, no one else can say anything, and to have your ideas and creativity shot down. Don't expect to be recognized when a change you implement saves millions of dollars for the org, instead expect more work, no bonus, and if you're lucky a 3% raise. Management is discouraged from providing 5 star ratings on mid and yearly reviews, even if you're the top performer in your department.

Explore other reviews about Dallas Zoo

5.0
13 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked for the Dallas Zoo on the guest services side of things for just a short time, but overall it was a good experience. My team was communicative, and the expectations of the role were clear. Because it's a bigger organization, they were also generally flexible with scheduling.

Cons

I really don't think I have many complaints. My only issue was that our schedules were posted week to week, sometimes with hardly a week's notice. My preference is to have two to three weeks out, so I know what to expect and what I can commit to outside of work.

4.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Schedule flexibility, most requests off honored, graceful tardy/call-in policy if communicating with mgmt, pleasant work environment

Cons

Outside in hot/cold temperatures, no additional benefits for part time employees, lower pay scale/little opportunity for advancement

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