Poor Management - Network Operations Center Support Analyst DartPoints Employee Review

1.0
15 July 2022
Recommend
CEO approval
Business outlook

Pros

Great "foot in the door" position into the tech/networking space. Good experience to have on your resume

Cons

Originally started as Immedion, had one person in each NOC for all locations. Upon the DartPoints acquisition, we slowly bled employees until some shifts now can only be 1 single person overlooking every datacenter location, network event, facilities monitoring, ticket queue, and all phone calls for 8 - 12 hours straight. Every time someone takes PTO we struggle to fill the gap and many NOC positions that have left the company are not filled and open positions are not posted, therefore we can assume they will never be filled. They seem to only hire the absolute bare minimum to get by the skin of their teeth.

Explore other reviews about DartPoints

5.0
6 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Very open to entry-level hires, lots of hands on experience, and most of the other NOC folks are more than happy to teach you things that you may not be 100% at.

Cons

Communication is not the best (not the worst either). I do feel like this is something they have been trying to work on and they have improved.

1.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

There are some bright, genuine, talented individuals working at this company

Cons

Middle/Senior Management is extremely toxic, if someone in Management doesn't like you they will work with HR to get rid of you ASAP, your work can be outstanding, it won't matter. There is a whole lot of Corporate America Office Politics going on at this company. The best employees don't leave jobs. They get pushed out by bad culture. Toxic culture. When you're a high performer who won't play politics, gaslight, or stay quiet, you become the problem. You show up for work everyday, do your job well, your statistics exceed, but all of a sudden you're not a fit. You don't fit the toxic company culture. You start asking: "ls there something wrong with my performance? I've been doing the work of 5-10 people without much clarity, direction or help." No. The problem is the culture. Toxic workplaces don't punish low performance. They punish non-compliance. Toxic cultures want you to "fit in" and NOT highlight their TOXIC culture because they actually like it. Workplaces don't grow when people stay silent. Real change begins the moment someone is willing to speak up for what is right, even when it's uncomfortable.

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