Great company, difficult KPIs and low commission - Customer Success Associate Datadog Employee Review

3.0
10 May 2022
Recommend
CEO approval
Business outlook

Pros

The company as a whole is on track to become a big player. Very engaging training, and a very interesting platform. You are allowed to be very independent in your role. Junior Management are quite hands off in a good way. Very easy to take leave and leave policy wasy great!

Cons

The role is very sales focused for a Customer Success role and KPIs are unobtainable for the CSA team. Bonus for hitting KPIs is not very attractive, so there isn't a lot of motivation to upsell. Pay is just a bit too low given how technical and how many responsibilities you have as a CSA. Junior management are not very cut out to be in charge of diverse teams. It's 2022 and there were a few questionable behaviours from the junior management that occurred. A lot of staff retention issues within the sales and CS teams. There are plenty of other companies with more competitive products that pay better, including New Relic and Dynatrace. Datadog will have you believe they are the only one in their league. Don't drink the cool aid ;)

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Datadog Response
4y
Thank you for taking the time to provide this review. We appreciate your feedback on our training and onboarding programs, as well as the autonomy both in your role and in the flexibility to take the time off to rest and recharge. We recognize that there will always be room to improve across the company as we continue to grow and scale. Customer Success roles at Datadog are hugely dynamic and set all employees up with skillsets to be proud of. We are growing at a rapid rate, and do ask our Customer Success team to be partners to our Sales org in providing the right solutions to help our customers scale alongside us. Compensation is something we continue to revisit annually, and we will take this sentiment into account as we review our total rewards package across the department. We are passionate about creating an inclusive environment where every employee feels they belong, and we do not tolerate questionable behavior. Managers are now required to complete diversity management trainings and we're confident that this is having a positive impact in this area. Feedback like this only helps us to continue to grow to be a better company each day for our employees, so we appreciate you taking the time to share your thoughts, and wish you all the best in your next career adventure.

Explore other reviews about Datadog

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment. fun perks

Cons

really tough job. requires alot of luck

4.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, Stipends / Perks, Nice Office, Brand Recognition, Sales Process / Support, Work Life Balance

Cons

KPI / metric driven, internal politics, extremely poor middle management, territories over worked.

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