Customer Complaints:
Despite a planned six-figure budget, Datadog couldn't provide upfront pricing estimates, claiming they needed the system running first
Datadog provided inadequate response and proof of concept
Basic pricing questions went unanswered
No written cost estimates provided
Company Response:
Leadership focuses solely on new sales and increasing call volume
Ignores pricing transparency concerns
Result:
Customers switching to Dynatrace and competitors
One customer had to manually calculate and configure reserved capacity to optimize costs
The core issue appears to be Datadog's lack of pricing transparency, causing customer frustration and churn to competitors like Dynatrace.