Great people but low salaries and no progression - Customer Care Department Deliveroo Employee Review

3.0
23 May 2024
Recommend
CEO approval
Business outlook

Pros

The people makes it all, international and diverse community. Working at this company benefits your CV. Networking is strong.

Cons

Progression has became very slow with only personality hires - management will call 'promotions' to employees that got internal positions, as a means to brainwash it and make it look as if they are indeed moving people. In fact, there have been very few progressions despite performance reviews indicating there were several employees ready for it. Salary is no longer competitive given the increased workload, and instead of hiring to cover turnover, the existing employees are assigned with more work for pretty much the same salary that does not even match inflation costs. HR upper management has been badly dealing with the return to work office process and very few remote contracts were approved. Employees on remote contract earn less and have been prevented from progressing internally, facing several burdens. After the redundancies, the org chart got restructured several times making it difficult to understand the context of the company. Managers are being replaced with external hires instead of giving the opportunity to experienced internal talent. External hires earn more than internal candidates and there is not transparency in regards to the salaries levels.

Explore other reviews about Deliveroo

5.0
21 Apr 2025
Recommend
CEO approval
Business outlook

Pros

good people not bad to work for

Cons

nothing really it was pretty ok there

2.0
21 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is presented as a young and dynamic environment, at least from an external communication point of view.

Cons

Unfortunately, the internal reality is very different. Career progression mainly favors people who are close to management or who know how to please the right individuals, while meritocracy clearly comes second. Losing valuable employees does not seem to concern upper management at all. Many department heads lack experience and competence, which leads to constant issues, misunderstandings, and organizational problems that directly impact daily work and team morale. The company promotes itself as “young and dynamic,” yet hires employees over 60 whose experience does not appear to be properly assessed or effectively leveraged, creating a strong inconsistency between image and reality. Salaries are not competitive compared to the market. Salary increases and bonuses are very low and demotivating. Benefits are either almost non-existent or purely symbolic.

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