Employees Beware... - Customer Operations Dexcom Employee Review

1.0
24 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Pay could be better for all they put people through. Benefits are great. Can work with some great people.

Cons

Leadership! The leadership team at Dexcom is a complete joke. They spend all of their time in meetings that seem to accomplish nothing. Then when they are at their desks they put in headphones and ignore everyone. Training is severely lacking and they expect all of their other employees to train new hires while still balancing too much work. Don't expect to be rewarded or acknowledged for anything. They give 1 raise per year and it caps out at 3%. They sell you on growth opportunities, but they are only available to referrals of the current management team or they bring in people from outside. Leadership is so ego driven that when they hire a supervisor that is incompetent they won't do anything because they would have to admit that they made a bad choice. The current leadership of customer operations has driven the department to the ground. Last drawback is it is very difficult to work in a customer facing position when the 1 product we sell is under an FDA recall and is never in stock. To make it worse they rarely tell you when things are on backorder which just gets you yelled at because you can't set proper expectations without accurate information.

Explore other reviews about Dexcom

5.0
8 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Great company culture and I love the direction company is going

Cons

Growing pains within company because it grew so fast

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to learn and work with people who understand how to grow an organization. Excellent technical leadership and delivery - every team you meet with can teach you so much. The company’s product helps so many people - doing great work for a company that does great things in society is rewarding

Cons

Sometimes it can be very busy - growth does come with challenges

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