Over the past several months the company decided to make changes and pushed for more and more quantity over quality. And with those changes unfortunately came a severe lack of communication and out right hiding information from employees. Which resulted in the announcement that over the next few months they would lay off almost all of there american employees in AZ & CA, in favor of cheaper labor through temp agencies and the Philippines. Apparently quality is no longer a concern for them. They cant keep those people staffed as they are under trained and under paid for the work they are expected to do, so the turn over rate is very high.