Pros
Free coffee, drinks and snacks
Cons
*Inexperienced management with little to no academic background in management principles. They refuse to hear out to employees but rather like to blame shift and whenever numbers don't satisfy their career paths, they try to accuse employees when this is purely a sales job that depends on a multitude of external factors. *Monkey job where no real degree is needed. High school graduates can do this job. Everyone is easily replaceable and the HR focuses on hiring inexperienced youth by glorifying their position to attract them. *The place is a call center but instead of selling a product it sells a service and pretends to be active in consulting while simply acts as a mediator between the actual consulting firm and the alleged expert the employee engages. *Work/life balance is non existent. It cuts you off of your entire day. 10:30am-19:00pm (8,5 hours shift minimum, they charge you your 30mins lunch that you eat usually behind your laptop). *No actual transferable hard skills or soft skills. The company brags about strengthening your soft skills but you leave with what you already knew and some tips on how to lie to the alleged experts calling it "negotiations". You get a good decoration to your CV if you are smart and sell it nicely as well as a typical "mini-MBA" which technically teaches you the same business practices a single course in business has already taught you. *Insane amounts of micro-management in certain cases and unnecessary pressure. Extraordinarily toxic environment. *They try to hide fluctuating accounts by telling employees that are aware of the situation, that they should not compare their account with others when others hit bonuses without putting the same effort resulting in wrongful treatment. *Bonuses are a scam for the money you bring in. The average employee in the CST can bring more than 150k GBP in revenue annually and does not receive commission over that but only a mediocare salary to simply survive, having no lee-way to essentially save money. *When you bring numbers and suggest solutions to strengthen the account they just ignore you telling you how good of a robot you are that you managed to sell. When you don't bring numbers but offer solutions you are targeted for bad conduct. *Remote work policy is simply insulting. This job can be done from home but they give you only 8days/month. *Support roles/functions get paid a bit less and most of the time they are not managed well. They are understaffed resulting in a chaotic situation when dealing with internal issues from IT and Finance to their Legal team. They fail to pay their alleged experts in time resulting in expert fatigue which also affects you as you are to manage experts and inform them about why they are not paid in time, loosing work time, loosing the expert, trying to find a replacement which in most cases is highly unrealistic and doing things which are outside of your core responsibilities that you are also not paid for. The company's software crashes every 10-20 days usually being too slow or not working at all. There are many other problems which really affect your work but those are the most common ones. The only function that is worth it as you can get to work from home indefinitely and you don't really compete is the HR and all it's sub-divisions. However, it is the function you should question the most if you are not to be in it and trust the least as they will try to sell the job to you as something that it isn't. *There are more cons but the above are adequate to describe the "Best Place to Work" for 2-3 years in a row, usually judged by 22-26 yr old inexperienced employees that this is/was their first employment opportunity which they landed by simply knowing English on a B1-B2 level. *Even the very few skilled and we'll oriented people that hold a position, secretly talk about landing another job as early as possible. *If you really need the money accept their offer and immediately start looking for something else. Negotiate high salaries! The place is simply not worth it for more than a year, especially if you are someone that has some experience, be it domestic or international, in other working environments of well structured companies
