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      Dialpad

      Engaged employer

      Dialpad reviews

      The Zoom Reunion Tour - Anonymous Dialpad Employee Review

      2.0
      11 Mar 2026
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      - This used to be a great place to work. Strong performance was recognized, careers grew, and the culture reflected that - Benefits are good - There are still hardworking, talented people here doing their best under increasingly difficult circumstances

      Cons

      - The company has undergone a dramatic cultural shift, and not for the better. What was once a merit based environment has curdled into something that rewards proximity to the right people over results - A wave of long-tenured employees have exited, taking irreplaceable knowledge with them. A predictable result of leadership decisions - Strategy changes constantly. Teams are asked to pivot, then pivot again with little accountability when it doesn't work - Revenue and marketing leadership have turned over repeatedly. Each new hire resets everything, imports their own network and runs the same tired playbook - Speaking of importing networks: if you've worked at Zoom, you may already have a job offer waiting. Hiring seems increasingly concentrated around one leader's personal connections. When somewhere close to half the sales org attrits in a single year, something is deeply wrong - The tone from the top is reactive and the whiplash is exhausting - "Shadow hiring" documented in prior reviews is real

      avatar
      Dialpad Response
      2mo
      Thank you for this detailed and honest feedback. It's clear you care deeply about Dialpad and the people here, and we want you to know that's not lost on us. We hear your concerns around culture, strategic consistency, retention, and inclusivity. These are areas we take seriously, and your feedback reinforces where we need to stay focused. We are committed to building an environment where every Dialer is valued for their contributions, feels they belong, and can see a clear path forward, regardless of background or tenure. We're grateful for your candor. It holds us accountable to being the company our people deserve.

      Explore other reviews about Dialpad

      5.0
      28 Mar 2026
      Client account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good money - Client Sales leadership is a plus - Work-life balance

      Cons

      - Working with some internal teams - Sometimes we’re behind the curve with certain products/rollouts

      avatar
      Dialpad Response
      2mo
      Thank you for this thoughtful review and for your years at Dialpad! It's great to hear that you value the leadership in Client Sales, the compensation, and the work-life balance. Those are areas we're committed to maintaining. We appreciate the feedback on cross-team collaboration and product rollout timing as well. We're continuously working to improve alignment across teams and ensure our products keep pace with customer and market needs. Your perspective helps us get there. Thanks for being part of the team. We're glad you're here!
      2.0
      2 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and the pay is decent

      Cons

      I joined this company with optimism — it had startup energy and I expected the culture to mature over time. Years later, it has only gotten worse. Leadership’s singular focus is AI, and not in a way that feels collaborative or forward-thinking for employees. The message from the top is clear: adopt AI to do your job faster so they don’t need to hire more people, or leave. Employees are literally being asked to take courses that train AI to perform their own roles. That’s not innovation — that’s a replacement strategy with extra steps. The culture modeled by leadership doesn’t reflect a healthy work environment. There’s an expectation that working around the clock and a party-hard lifestyle is the norm. For anyone with a life outside of work — family, health, boundaries — this place is not designed with you in mind. What’s most frustrating is that this doesn’t feel like ignorance. Leadership appears fully aware of the impact their decisions have on employees and simply doesn’t care. The attitude is dismissive at best. Turnover has been significant — by some estimates, nearly half the company has walked out the door. Not because of the market, but because of the people at the top. Some truly talented, dedicated individuals have been lost because of this culture. That should speak volumes to anyone considering a role here.

      10
      avatar
      Dialpad Response
      2mo
      Thank you for sharing such candid feedback. We can tell you joined Dialpad with real enthusiasm, and we take it seriously when that experience doesn't match expectations. Your concerns around work-life balance, leadership culture, and how AI is being integrated into the employee experience are noted. We believe innovation should empower our teams, not replace the people behind it, and feedback like yours helps us ensure that remains true. Supporting the well-being and growth of every Dialer is a priority we're committed to getting right. We're grateful for your honesty. People matter, and are central to who we are at Dialpad.
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