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      Dialpad

      Engaged employer

      Dialpad reviews

      Accessible leaders but struggles with resources and direction - Director Dialpad Employee Review

      3.0
      8 Apr 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Accessible and approachable leadership: Management is easy to reach and open to communication. Competitive perks: Enjoyable benefits like free daily office lunches and a modern, high-quality workspace. Flexible time off: An unlimited vacation policy that supports personal flexibility.

      Cons

      Severe resource and budget constraints: There is virtually no budget for team building, travel, or professional development. Constant pivots: Frequent changes in direction often prevent projects from reaching completion. Lack of structure: Internal workflows are undefined, manual, and unnecessarily painful. Disconnected leadership: Senior management appears out of touch with day-to-day operational struggles. Below-market compensation: Pay does not align with industry standards, especially when considering the high-stress environment and lack of proper tools. Poor work-life balance: There is a culture of "always-on" expectations, including frequent late-night and weekend demands. Chaotic AI strategy: A strong push to deploy AI without clear goals, established processes, or necessary guardrails. Low morale and trust: Organizational trust has been severely compromised following the significant layoffs in 2025. Lack of performance incentives: No bonuses were awarded because the company failed to meet arbitrary internal targets, despite strong individual and team performance. Lack of executive diversity: There is very low diversity within the C-suite and senior leadership, which is predominantly comprised of white males.

      avatar
      Dialpad Response
      1mo
      Thank you for taking the time to share your perspective and for your contributions as a Director at Dialpad. We’re glad to hear you’ve experienced our leadership as accessible and approachable and that our benefits and workspaces have been a plus for you. We hear your concern about the issues around limited resources for team building, travel, and professional development, as well as the impact of frequent pivots on seeing projects through. Your feedback is a helpful reminder that we can better align our priorities and communication so that our teams have clearer direction and feel supported in their growth. We’ll be sharing this feedback with our People and leadership teams so we can learn more and continue improving the experience here.

      Explore other reviews about Dialpad

      5.0
      28 Mar 2026
      Client account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good money - Client Sales leadership is a plus - Work-life balance

      Cons

      - Working with some internal teams - Sometimes we’re behind the curve with certain products/rollouts

      avatar
      Dialpad Response
      1mo
      Thank you for this thoughtful review and for your years at Dialpad! It's great to hear that you value the leadership in Client Sales, the compensation, and the work-life balance. Those are areas we're committed to maintaining. We appreciate the feedback on cross-team collaboration and product rollout timing as well. We're continuously working to improve alignment across teams and ensure our products keep pace with customer and market needs. Your perspective helps us get there. Thanks for being part of the team. We're glad you're here!
      2.0
      2 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and the pay is decent

      Cons

      I joined this company with optimism — it had startup energy and I expected the culture to mature over time. Years later, it has only gotten worse. Leadership’s singular focus is AI, and not in a way that feels collaborative or forward-thinking for employees. The message from the top is clear: adopt AI to do your job faster so they don’t need to hire more people, or leave. Employees are literally being asked to take courses that train AI to perform their own roles. That’s not innovation — that’s a replacement strategy with extra steps. The culture modeled by leadership doesn’t reflect a healthy work environment. There’s an expectation that working around the clock and a party-hard lifestyle is the norm. For anyone with a life outside of work — family, health, boundaries — this place is not designed with you in mind. What’s most frustrating is that this doesn’t feel like ignorance. Leadership appears fully aware of the impact their decisions have on employees and simply doesn’t care. The attitude is dismissive at best. Turnover has been significant — by some estimates, nearly half the company has walked out the door. Not because of the market, but because of the people at the top. Some truly talented, dedicated individuals have been lost because of this culture. That should speak volumes to anyone considering a role here.

      10
      avatar
      Dialpad Response
      1mo
      Thank you for sharing such candid feedback. We can tell you joined Dialpad with real enthusiasm, and we take it seriously when that experience doesn't match expectations. Your concerns around work-life balance, leadership culture, and how AI is being integrated into the employee experience are noted. We believe innovation should empower our teams, not replace the people behind it, and feedback like yours helps us ensure that remains true. Supporting the well-being and growth of every Dialer is a priority we're committed to getting right. We're grateful for your honesty. People matter, and are central to who we are at Dialpad.
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