Pros
-Work stays at the office, You have ZERO obligations once you clock out. -The standard benefits packages (I worked in the state of Virginia) of health insurance, 401k, PTO, Sick Leave, Bereavement, Maternal (and I think paternal) leave, dental, FSA and HSA. -Flexible schedule
Cons
-If ANYTHING, read this line: for the amount of work expected of you, you could be working for a private organization for at least 40% more earnings, possbly even with less workload. -Training is extremely mediocre. You spend a month looking at Power Point presentations and then when it's time to do your first cases, you communicate entirely via email step by step. It can take hours for a single email response and thus you don't get a whole lot done if you are someone who is a hands-on learner. -Most people were friendly but this is far from a personable place to work when dealing with management. It's not really their fault as they are very busy people, but I think this job could have been much better if training had a revamp. -You are given a number of cases to complete each quarter during training, Failure to meet each quota during training results in a termination (but they give you the option to be terminated or resign in lieu of a termination). Again, it is not easy to meet this quota as the training techniques do not curtail to everyone's learning style. Even as they let me go, they acknowledged I wasn't a bad employee, but my skills were best fitted elsewhere in a more personable setting. -STRESSFUL. I tolerate pressure just fine, but I can see someone who is new to this line of production-based claims work feel distress. Dealing with disability applicants can be very daunting as many are extremely rude and disrespectful (don't take it personally, it might be a mental disability). It's also a heartbreaking things (what I hated most) to deny someone who you feel truly deserves disability benefits, but is denied on a technicality. Also consider that you have so many cases to go through that by the time you get to a particular case, someone already died before you could give a decision. Do acknowledge however that we have done things like compassionate allownces for the terminally ill or granted a sum to the next of kin of whomever passed away.