Pros
Remote Work and it almost stops right there. Performance Bonuses and prizes which are not guaranteed and may or may not compensate for NO PAID HOLIDAYS. You're off, but you don't get paid.
Cons
Work has nothing to do with veterans. This is a third party company that handles services for state issued health plans like Medicaid and Medicare. 75% of calls are 3-way translated calls for people who don't speak English The systems crash continuously throughout the day. Company finds ways not to pay employees when the system crashes Severe micro-managing No time for documentation between calls, when detailed documentation is required. The system that calculates your pay frequently crashes, and then its a fight to prove your time. NO PAID HOLIDAYS Pay does not match the workload. Have to work on several different systems. Pay stars at $17/hr and tops out at only $18/hr. Company's message is you can increase your pay through performance bonuses. Misleading and deceptive information given during training to make the position appear more desirable than it really is.