good benefits but very stressful - Customer Service Representative - Billing Disputes Discover Employee Review

3.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

decent pay, nice coworkers, work from home, rewards, volunteer opportunities, generous pto and sick pay, opportunity to trade shifts, sign on bonus and annual bonus, monthly stipend for internet bill, breaks time taken whenever you want

Cons

stressful call center environment with constant changes

Explore other reviews about Discover

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

The best company I have ever worked for.

Cons

No cons for me besides the merger

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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