Okay if you are fine with selling your soul - Account Manager Discover Employee Review

2.0
15 Sept 2020
Recommend
CEO approval
Business outlook

Pros

The benefits cannot be beat. The pay is decent.

Cons

Discover did the right thing by allowing the staff to begin working at home, however, management was pretty much absent for a majority of the transition and months after that. Account managers were expected to pick up timing and cut calls short but still deliver experiences that want the customers to rely and call us back. Coachings were next to non existent after the switch to working at home, which really makes me wonder what management really gets paid for themselves. I chose to leave after understanding that the stress from the job was not worth the money I was earning and the lack of management caring if they lose another employee or not is the reason I would also never consider going back.

Explore other reviews about Discover

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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