Waste of Time - Account Specialist Discover Employee Review

2.0
3 July 2021
Recommend
CEO approval
Business outlook

Pros

-If your desperate and need a check -if you just like to work and don’t care about what ur hours are -Tuition assistance programs

Cons

-they don’t care about scheduling, they’ll flex ur schedule all the way till 11 at night some days -every goal expected is impractical there should never be a situation where the rep is more stressed out by what the company thinks of surveys when customer surveys say otherwise -overall very stressful to try and maintain a 100% or even average considering u might get a schedule that takes away from your life -Goals and expectations other than adherence are impractical -CELT and iShine calls hold more weight than the actual surveys -Everyday it’s back to back and they have reps that will sometimes call you and act like customers and they will ask you stupid questions and then play difficult on purpose -Overall if you’re a pretty laid back individual, they don’t like that, they want to confirm you into somebody that ur not, they want you to show extreme pleasure when talking to the customer, they want you to acknowledge everything they say, even though it may not be the point of the call

Explore other reviews about Discover

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

great atmosphere. easy collaboration between colleagues

Cons

Was acquired and is a completely different corporation than it was 2 years ago.

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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