Very Demanding - Account Manager Discover Employee Review

2.0
6 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Decent pay and benefits. Remote option.

Cons

Micromanaged schedule. Not a second between calls. Put on phones too soon with minimal training. Supposed to only get certain calls when you first start on the phones, but you get all kinds of calls, and people get upset when you have to transfer them because you haven't been trained to help with their issue. They say it's an issue of the customer choosing the wrong option, but most of the calls are general inquiry that are being routed to people only trained to do a few things. It's bad for mental health.

Explore other reviews about Discover

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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