wonderful coworkers, had a great Team coach and Team Leader - Senior Deposit Products Representative Discover Employee Review

2.0
27 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Communication of accurate information is poor. website almost always experiencing issues. Probably a great place to work if you are not in the call center. lots of employee appreciation 'activities'.

Cons

Not enough people in the so call 'chat' to answer reps questions. Getting different info from different TC/TL. Overall frustration with having to take customers' angry outburst for things you have no control over.most of time. pay is lower than average and pay raise is way less than a $1. high turnover as expected in call centers.

Explore other reviews about Discover

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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