You always are told it's too good to be true....well it is - Senior Account Manager Discover Employee Review

1.0
6 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Good pay paid time off from beginning

Cons

Customers are very irate because you have to push promotions and ask them personal questions that we have no business asking, very stressful, management hardly shows appreciation....or is even there. They change things without telling the agents actually taking calls, they are very bias in call listening, no real order total chaos, your hired as m-f one weekend a month and end up only getting one weekend OFF

Explore other reviews about Discover

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

The best company I have ever worked for.

Cons

No cons for me besides the merger

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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