Too many rules without decent pay - Customer Service Representative Discover Employee Review

2.0
5 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The Team Leaders are helpful and care NOT direct management

Cons

Low pay rate for amount of calls done during one shift. 100+ calls a day Occurrences (last minute call outs or tardiness, results in termination if done an amount of time)

Explore other reviews about Discover

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

4.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

- Work life balance - Benefits

Cons

Internally things are disorganized as Discover integrates into Capital One systems and processes.

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