Pros
Inclusive and diverse. Good starting pay for customer service. Metrics are easy to meet as long as you do what you’re supposed to. Most customers love Discover, there are some angry and downright awful customers, but most are pleasant.
Cons
I worked over six years for Discover and I’ll admit I was one of their employees that told people to apply. However they let me go after severe medical issues and a few days weren’t covered through FMLA pushed me over their attendance rule. This after being one of their top reps on the floor for years, never having attendance issues before, being very open about what was going on, and working Fridays and Saturday on my team alone, and nothing was done about this for a couple years, even though I was promised again and again they would fix the issue. 2-3 years ago, being fired over medical issues would have never happened. Management would fight for their employees if they had good reason. HR took this out of their hands and made it black and white with no exceptions. The beginning of this year was one of the scariest and most life changing times of my life and it really felt like no one there actually cared. I loved this company, but I suppose that’s just part of the bottom line of things. In the last few years there has been a constant change of upper management in customer service. I watched a person who was brought into HR multiple times for sexual harassment on 3rd shift, being sent and promoted to a coaching position on the day shift, because they were so desperate for mid management employees. They also promoted multiple “newbies” for the same reason. Discover supposedly had one of the best years they ever had in 2022, yet found any reason to lay off long time employees, while hiring lower paid employees in droves. Terrible communication between departments. Absolutely the worst training when they starting remotely. I’ve never seen employees come out of training basically knowing nothing in all the years I worked there. Even if you give your all, dedicate your entire career to them, meet your stats, and rave about them to everyone, you aren’t really “part of the discover family” you’re just a number like any other large company.