Don’t go to Collections - Collections Specialist Discover Employee Review

3.0
2 May 2024
Recommend
CEO approval
Business outlook

Pros

Diversity. Great Customer Service department leadership

Cons

Collections was awful. Promised that if we just gave it a try and didn’t like it we could get sent back so Customer Service. That didn’t happen and collections kept us, stats were unachievable. They fired ALL of us on a single team. If you work there do not EVER leave customer service!

Explore other reviews about Discover

3.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Great support from leadership Remote or in office optional Training and development

Cons

Lower pay compared to competitors Hard to advance within company No large bonuses or raises

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