Terrible. - Market Development Representative (MDR) Docusign Employee Review

1.0
31 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits for pat/mat leave, pay is decent for an entry role.

Cons

As much as leadership has tried to turn this place into a high performing place, no team is really high performing. Most the teams are carried by 1-3 high performers. Eventually they burn out or churn out, and leadership replaces them with a new member with the promise that "they'd get promoted". Well, if you take a look around, more than half the mdrs have been in seat for 2-3 years without a promotion. 50% of MDRs who were promoted in 2025 and 2024 have left Docusign and churned in the AE seat, because the org never prepped them to become one. Taking a look at their closed won ratio will give you an idea. This is because many managers lack the ability to forecast or develop high performing teams, and the higher mdr leadership dont' really know what they're doing. Throw a bunch of buzzwords and talk about data/ai to make it look like they're improving the org. Also, this place has gotten VERY toxic. Bullying is frequent, as well as gossip behind peoples backs. During middle of 2025 there was an exodus of reps in cbu due to these issues and many were high performers that were supposed to grow here. If the best are leaving, what does this mean for the rest? I wouldn't recommend docusign right now as a place to break into tech sales, and I'm surprised by the high number of good comments, given how many complaints i hear from CBU/EBU mdrs - maybe leadership is writing them lol.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
3d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Recognizable Brand, Accelerators to increase commission. Good co-workers. Product is widely viewed as the industry standard.

Cons

Expensive vs Competitors, Sales in certain verticals has becoming increasingly difficult since changes. Often sales reps are in competition with DocuSign's website/marketing initiatives which undercut sales opportunities and provide 0 credit to sales rep. Even though DocuSign does more than e-signature, it is widely seen as just a e-sign provider. Docusign is working to fix that.

avatar
Docusign Response
3d
Thank you for taking the time to share your insights with us. As our industry evolves quickly, it is important for us to hear detailed feedback regarding our sales environment and market positioning. We are always evaluating ways to improve the employee experience, and your review gives us some important points to consider. Wishing you the best of luck in your next venture.
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