Great product, amazing co-workers and managers, they give us a lot of tools to get the job done, lots of room for advancement, you feel like they actually care about your career and want to see you do well, agile, still feels like a start-up, endless opportunity
Cons
Lots of ambiguity, sales cycle takes a while because the technology is so new to people, sometimes it is hard to find an answer to an urgent customer question, lead flow can be a bit slow some months
Docusign Response
10y
Thanks for taking the time to write a review -- I know the Commercial Sales team is drinking from a fire hose and time is precious. All good points. We need to figure out how to get customer questions answered more quickly. there is so much knowledge out there between Ella's team, Product, Rob Desroches team. Seems like there should be a Sales/Services pow-wow with IT to develop better collaboration tools here. Can we engage Rob Schmeltzer or John Hsieh to see if they can pull all the relevant parties together? We ought to be able to solve this one.
Great work life balance, good people, supportive culture
Cons
Not too much innovation development, Not too interested in in house ML/Ai features
Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
Mostly nice people, dedicated to their specific roles.
Cons
Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations.
Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.