Enormous shift of change and company culture dwindling - Customer Success Manager Docusign Employee Review

2.0
14 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Remote work flexibility Great manager and team Great pay

Cons

I started at DocuSign in May. Part of the reason I took this opportunity was the amazing PTO benefit (i.e 20 days off, plus a holiday shut down week, plus an extra day off per quarter for rest). For reference, I left a company where I was given unlimited PTO to come here and *assured* that I would have these benefits at DocuSign. Unfortunately, with the new CEO coming onboard about a month ago, the company wide shut down and extra day per quarter were demolished. On top of this, the communication around the loss of benefit was sketchy: they hid it from the vast majority of employees (and only a few employees found out from a town hall in Chicago). Once the news spread and leadership finally admitted to the change, the reasonings were completely contradictory statements. The real reason is they are losing money and giving employees company wide days off was costing them. Note: The benefits you see on the company webpage do not reflect what we currently have so be aware of this when thinking about working here. Over the past few months in general, there has been a huge amount of change from the executive level (CEO change) to director level. Employee moral is at an all time low with all this change, PTO benefits being stripped from us, and lack of opportunities for remote employees to have get- togethers.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
2w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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