Faulty Processes and Steals Commission from Employees - Account Executive Docusign Employee Review

2.0
11 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Great product to sell Ok on compensation (not good not great) Flexible working

Cons

Somehow DocuSign still has not figured out how to collect the money it is owed from its customers. It allows for customers to access the platform without ever having paid for their plan. Then when they don't pay, they will be sent to collections after a year. Oh yeah! Then when they go to collections, that money that DocuSign is missing from the customer, they will come back to the account executive who originally sold the deal, and take it from their compensation on future deals.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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