Awful - Anonymous employee Dollar Bank Employee Review

1.0
17 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A paycheck. Active in the community.

Cons

If you have other banking experience and something to compare it to, you don't want to work here. It's a huge step backward. Everything is on paper and sent to a back office. Outdated systems and processes. Not open to innovative ideas. Systems are constantly going down causing customers to get odd messages like their debit card is expired when it's not leaving them without access. Branches have limited access to most systems and back office phone lines go down rendering you useless in helping customers. Lastly, upper mgmt is inadequate in coaching, no balanced feedback or motivation. Focus on the negative and coach through fear. Smaller bank=alot of gossip. No confidentiality. Overall negative work environment with products and services that are hard to recommend when you wouldn't even want an account there.

Explore other reviews about Dollar Bank

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with

Cons

Parking is expensive to be in the office downtown

4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity at dollar for growing your knowledge and experience. Leadership does care about their people and there is a a fair bit of access to executive management. Benefits are pretty good with insurance, gym reimbursement, 401k match and other things.

Cons

Performance incentives are sorely lacking here. If you are a high performer, you get the same performance incentive distributed into your 401k as someone who is average. Management also has a track record of adding responsibilities but not necessarily increasing compensation. The other main item is that the majority of employees have started and stayed at dollar. Coming in externally with difference experiences can be challenging.

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