Pros
- Well-known brand with strong market presence - Smart, capable individual contributors at many levels - Decent pay and benefits compared to some industries - Fast-paced environment for those who thrive under constant pressure
Cons
- Chronic understaffing paired with continuously increasing expectations - Workload issues are framed as individual performance problems rather than structural ones - Leadership prioritizes metrics, SLAs, and optics over sustainable operations - Repeated “temporary” workload increases that become permanent - Little meaningful advocacy for teams once targets are set - Burnout is normalized and implicitly expected The culture often feels extractive. The business relies on pushing existing employees harder instead of investing in adequate staffing or long-term solutions. When people inevitably burn out, the response is not reflection or course correction, but further pressure on those who remain. Despite messaging around engagement and well-being, employees are regularly asked to “lean in” indefinitely, with no realistic end in sight. Over time, this takes a real toll on morale, health, and retention.