Not what it used to be - Merchant Success Manager DoorDash Employee Review

4.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance fertility insurance flexibility

Cons

micromanaging ended up feeling like a support role with no additional pay when they cut support roles Feels like you can never get ahead of work or move up

Explore other reviews about DoorDash

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Help customers. Deliver food. Set my own schedule.

Cons

Angry customers. Unsafe environments. Unsafe parking areas

3.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

You make tips and get to shop at a lot of stores. More areas are open for delivery. You don't go far and have specific zones, like cities, you stay in usually. They give you a special tier of being a Dasher when you're doing the best deliveries, they're called tiers from silver to gold to platinum. Platinum gives you the dash now button allowing you to dash whenever.

Cons

Sometimes the delivery will get marked as if you didn't deliver the item and it gets put on you. There's sometimes drastic waits between orders. The restaurant may be closed or out of the thing the customer ordered. You can't decline order or else the acceptance rating goes down and you'll lose the certain requirements to be a higher tier driver.

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