Good for what you do - Customer Experience Specialist DraftKings Employee Review

4.0
26 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Benefits, CEO, Environment, Staff, Culture

Cons

Management is the main reason why I wouldn't recommend this position to anyone. Just like in any position, if you do fantastic, you'll be passed up for promotions and internships, especially if your lead or manager doesn't support you. Pay is meh, but pay is usually not why people remain.

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DraftKings Response
4y
Thank you for providing candid feedback to us. We feel very strongly about creating opportunities for internal mobility across the organization. In a Customer Experience role, you have the advantage of learning the ins and outs of our business and have the opportunity to positively impact the experience customers have with DraftKings. Beginning your career in Customer Experience certainly opens up several internal mobility opportunities and we highly encourage you to speak to your HRBP to align on your career goals and what you can do to set yourself up for success in your career at DraftKings.

Explore other reviews about DraftKings

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture! Strong leadership and management

Cons

Not much to say about cons!

2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

Cons

If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

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