Empty Promises - Customer Experience Associate DraftKings Employee Review

2.0
25 May 2022
Recommend
CEO approval
Business outlook

Pros

Cool Co-workers Remote work Lots of holiday pay (this may be because I had to work xmas and thanksgiving)

Cons

I have been at DraftKings for close to 9 months and the whole customer service department is chaos. I was saddled with a horrible shift that I barely had any input in deciding. I would’ve left months ago but was told I would be able to switch shifts and not have to work every weekend after football season. Every monthly review my manager tells me the “shift draft” has been postponed a couple weeks, it’s been 5 months. I saw DraftKings comment on a previous post to contact your HR rep because a co-worker was dissatisfied with the minimal opportunity for growth despite the constant promise for it. I do not know who my HR rep is and honestly have no idea who I could even ask to find out this information. I signed up to be a mentor in March and led 1 1 hour training session over 2 months ago and have not had the opportunity to lead any more. 2 people in the group I trained with are really excelling due to their team lead advocating for them which seems to be rare. I have had no opportunities for growth.

Explore other reviews about DraftKings

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Good people in the team very helpful

Cons

My rating is 5 out 5

2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

Cons

If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

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