Great CS team, not great Higher ups - Customer Support Agent Dynadot Employee Review

You are a person at this company, your opinions matter.

Salary lower, some issues internal, normal business issue.

Remote work, CS team members are friendly and helpful.

They claim to be transparent, they are not. At first seemed like a great place to work, however, after getting a peek behind the curtain, not so much. CEO/owner seems disinterested in staff concerns/feedback (even when he asked for the feedback) and out of touch in general - for example, in meetings, if he is not leading the meeting, pretty sure he's playing kwazy cupcakes/scrolling socials because he is not engaged or attentive. Upper management ill equipped for the positions they hold, seems to focus on insignificant details rather the the overall scope. The majority of engineers in general not helpful. When it comes to tickets, long time for replies, when they do reply, do not provide full details/explanations and seem annoyed that they even have to answer questions/not interested in helping. Also a very reactive approach to conducting business. Often release new updates/features that "break the system" or do not work as they should leaving the CS team to handle the fallout without any clear guidelines on a fix/resolution. Imbalance financial compensation/duties. While PTO is sufficient, you earn the time as you go, so unless you wait several months to use PTO, it feels like you are not getting the time promised. No sick days (must come from PTO) and holidays are not time and a half (Canada) receive a day in lieu.