Great CS team, not great Higher ups
Pros
The CS teams where connected and strong, this took time of course and was created by all members coming together and talking over slack channels and meetings. Some issues with things here and there but what team doesn't.
Cons
The higher ups, From CEO to VPs, they never cared about the CS department and there for all our concerns and issues where brushed off. Including when the whole team kept telling them that customers are going to hate this change and people come to us due to being different than the others, they didn't listen, launched and within 2 hours had to come up with an option for it to be up to the customer due to the bad feedback. Had they listened, we would never had the customers upset. Also lower pay than most out there.