customer service - Customer Service Representative (CSR) Dynata Employee Review

5.0
1 May 2023
Recommend
CEO approval
Business outlook

Pros

empathy, hard worker, focus on

Cons

Responsibilities: • Set up and explained new membership contacts. • Provided timely and effective replacement of damaged or missing products. • Verify claims are processed accurately based on the pay rate scale. • Initiate and verify prior authorizations for medical services.

Explore other reviews about Dynata

5.0
11 Nov 2025
Recommend
CEO approval
Business outlook

Pros

flexable hours and reliiable pay for the hours you work. paid bi-weekly

Cons

you had a quota of calls you had to have daily and complete surveys. I could not make people answer their phones. i had to keep people on phone to complete surveys. some surveys would take 30mins! i could get completes. but i got cussed at and screamed at very regularly. i could still get a complete survey even being cussed at. but they kept making itarder with new quota requirements. it became a job that was way too stressful. hours dried up after presidential election. it wasnt very reliable on hours.

2.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

The schedules are super flexible, team leads are really great

Cons

environment can be stressful, low pay and shifts get canceled. It's a little frustrating when your doing your best on surveys and calls and then you get deductions.

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