EQS Group

1.0

8 Jan 2018

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

There is a nice restaurant downstairs.

Cons

The Hong Kong office is run like a local company, although it tries to brand itself as a multi-national firm. The German senior management doesn't interfere and does not attempt to organize things in a more efficient way. People are mostly preoccupied with office politics and shifting work to others, rather than with doing the job better and making customers happy. Customers are frustrated, but no one cares: some people would even take a day off just to avoid meeting with a customer, angering them even more. Some middle management is so spineless that they can't say "no" to their own subordinates; they're scared of them. Whenever people are doing any work, they are hiding it from others and from their management, so that they are the only one who know the state of affairs and cannot be replaced by anyone else. The company has created and maintains a culture of open aggressive attacks against anyone who questions existing practices, or tries to improve anything. Expect retaliation if you don't respect the hierarchy and don't recognize the unquestionable authority of the boss, who is always right and doesn't need to explain themselves. People are organizing into groups to harass other employees together. There is absolutely zero spirit of teamwork, everyone is waging their personal vendettas and will go to extreme lengths to avoid helping others, as if it threatened their own position. That environment leads to customers being strongly disappointed with the company's uncompetitive products, and it is surprising how the company still managed to stay afloat so far.

EQS Group Response

Thanks for taking the time to share your experience at EQS Group, though I must confess I am surprised by the tone of your review and a bit frustrated by your feedback. I have worked hard to create a company where people would feel empowered and I always encourage each and every employee to think through their problems and plot out solutions themselves, hence, it is truly disappointing to hear that someone who defines him/herself as a Middle Manager does not feel the responsibility to create and guarantee an environment where people feel that their personal and professional growth is valued, and rather resorts to upward delegation and avoids accountability. At the same time, when a company grows as fast and successful as EQS has the past years, expanding into new markets all over the world, developing a significant presence outside Germany, where the headquarters are, it certainly is also a challenge for the entire organization. This brings along the difficulty for me to support everyone’s work on a day-to-day basis as well as new challenges which we are constantly working on. Therefore, we are currently focusing on a number of initiatives to support our journey in becoming a truly global company and in sharing and exchange of expertise, information and best practices across different geographies on management structures, processes and policies. Moreover, we are reinforcing our management team Asia by bringing on board a new senior executive from outside the Group, while at the same time German and international team members are regularly visiting our Asia offices to guarantee the HQ support in the implementation of these initiatives. So while it is a shame that our efforts did not meet your expectations, rest assured we will treasure your feedback and try even harder to build a supportive work environment for all our team members. Thank you again for your feedback and we wish you all the best on your new role. Best, Marcus Sultzer CEO Apac

Hateful, mismanaged company abandoned by the German HQ - Anonymous employee EQS Group Employee Review

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