Looks good online, different story in the shop - Anonymous employee ER Autocare Employee Review

Working at ER Autocare has been an incredible experience. It’s a truly great, family-owned company that genuinely cares about both its customers and its employees. The work-life balance is one of the best I’ve ever had—management understands the value of time outside of work and supports a healthy, balanced lifestyle. What really stands out is the opportunity for growth. There’s always room to advance and develop your skills, and leadership is always encouraging employees to move forward in their careers. The team culture is supportive, hardworking, and welcoming—making it a place you actually enjoy coming to every day. If you’re looking for a career in the automotive industry with a company that values its people, ER Autocare is the place to be.

Rush hour traffic can be a challenge

Skilled techs who genuinely care about customers. High car count; bays stay busy daily. Good variety of makes and problems. Room to build processes if empowered. Local customers are loyal and forgiving.

Inconsistent policies and moving KPI goalposts. BDC creates chaos instead of conversions. Parts sourcing is disorganized and slow. Communication top-down is reactive, not strategic. Bonus basis changed after month-end P&L “revisions.” I’m pursuing legal remedies for unpaid wages and disputed bonus calculations related to my employment. Paid by paper checks from day one. (smells tax fraud-y to me) Blame culture; wins ignored, mistakes magnified.