It Is What You Make It. - Pawnbroker EZPAWN Employee Review

4.0
13 Sept 2013
Recommend
CEO approval
Business outlook

Pros

-It can be rewarding. You build relationships with your regular customers. -You can make commission, and if you store makes its numbers, your commission will be doubled. -Flexible scheduling. -Competitive pay, plenty of opportunity for advancement for those who want it. You get started off usually around $8.00, and in 3 months, you take a test. If you pass, you get a $0.50 cent raise. You get yearly raises depending on your performance on your anniversary milestones. -You can get promoted quickly as well. -Benefits are good, 401K, PTO, paid vacation time. -You learn a lot about different items: electronics, tools, jewelry/diamonds, etc. -You have a 20% employee discount. You can get things at decent prices whenever you buy something. -It can be pretty laid-back. Your manager's expectations affect this. Some managers expect you to be busy all the time, some expect you to do your duties first and then you can relax when you're done.

Cons

-It can be a terrible experience depending on how well your manager runs your store and how educated they are in the pawn industry. -At a certain point in the year, hours get cut back a lot. Save up a little so that patch won't be hard on you. -It's a pawn shop. Pawn shops have large amounts of jewelry and money, which attracts thieves. You could experience a robbery at gunpoint. -You do a week of orientation and the rest of your training depends on your team/manager. It can be a pro, but again, it depends on your manager's knowledge and skills as a leader. -As with any customer service job, you do run across rude customers. -You can have your job threatened if you're not performing in JVIP/PPP/sales, but I do stress this behaviour depends a lot on your area manager/store manager.

Explore other reviews about EZPAWN

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Employee Discount Building Relationships in your community Never truly a dull moment, never have the same day twice

Cons

As a Store Manager, the work-life balance is emphasized, but it isn't consistently practiced. If you're willing to put in 50-60 hour weeks on a 45-hour-a-week salary, this position is for you

1.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Hour lunch break is nice and I work close to home

Cons

Store is far too greedy for it being a pawnshop. Company teaches number 1 goal is helping the customer but all the employees only care about is over charging so their bonus is higher and scamming customers out of money by lying to them about how much their stuff is actually worth.

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