17 Apr 2018
EZPAWN
Part of EZCORP
Engaged employer
EZPAWN Reviews
3.3
47% would recommend to a friend
Lachie Given
47% approve of CEO
54% positive business outlook
EZPAWN has an employee rating of 3.3 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EZPAWN employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).
Reviews by job title
311 reviews
1.0
24 Dec 2013
Recommend
CEO approval
Business outlook
Pros
Cool discounts and that's about it!
Cons
Poor management , fluctuating work schedule. Lack of team setting everyone is out to get theirs and hr is overly reactive and will write up employees for anything. Store managers have no hr experience and will create issues out of hearsay and employees are not given a chance to explain or to defend against constant allegations thrown at everyone. Being educated is considered worthless and generally coworkers would be bottom of the barrel at other business. Upper management plays favorites and has no idea of what goes on really in stores. Poor ethics encouraged to lie to customers and try to under value merchandise. Overall it's a mess and if you have a degree stay away you will be abused for your knowledge base and treated as if you are an idiot. Just check out stock info to understand the manifestation of the toxic culture on this business. If you are a store employee prepare to defend everything you do including sweating after lifting heavy things and taking a crap.
4.0
13 Sept 2013
Recommend
CEO approval
Business outlook
Pros
-It can be rewarding. You build relationships with your regular customers. -You can make commission, and if you store makes its numbers, your commission will be doubled. -Flexible scheduling. -Competitive pay, plenty of opportunity for advancement for those who want it. You get started off usually around $8.00, and in 3 months, you take a test. If you pass, you get a $0.50 cent raise. You get yearly raises depending on your performance on your anniversary milestones. -You can get promoted quickly as well. -Benefits are good, 401K, PTO, paid vacation time. -You learn a lot about different items: electronics, tools, jewelry/diamonds, etc. -You have a 20% employee discount. You can get things at decent prices whenever you buy something. -It can be pretty laid-back. Your manager's expectations affect this. Some managers expect you to be busy all the time, some expect you to do your duties first and then you can relax when you're done.
Cons
-It can be a terrible experience depending on how well your manager runs your store and how educated they are in the pawn industry. -At a certain point in the year, hours get cut back a lot. Save up a little so that patch won't be hard on you. -It's a pawn shop. Pawn shops have large amounts of jewelry and money, which attracts thieves. You could experience a robbery at gunpoint. -You do a week of orientation and the rest of your training depends on your team/manager. It can be a pro, but again, it depends on your manager's knowledge and skills as a leader. -As with any customer service job, you do run across rude customers. -You can have your job threatened if you're not performing in JVIP/PPP/sales, but I do stress this behaviour depends a lot on your area manager/store manager.
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