Management needs to look in the mirror - Customer Support Specialist Education Perfect Employee Review

* The micromanagement at this company is excessive and happens across departments. Managers think workaholism is something to be proud of and impose unrealistic expectations, expecting employees to be online 24/7 and responding to customer queries within seconds * There’s a noticeable lack of trust in employees’ abilities to manage their own work. Instead of empowering staff, managers focus on minute details and closely monitor every action, which ultimately wastes time and stifles productivity * Managers have only worked within this company and lack broader industry experience. This narrow perspective limits their ability to see the bigger picture and evolve a business unit * The constant passive-aggressive pressure to perform at an unsustainable pace led me to resign. I feel the focus was more on control and maintaining a façade of productivity than on fostering a supportive and healthy work environment