Service division - Service Specialist Edward Jones Employee Review

1.0
18 Aug 2017
Recommend
CEO approval
Business outlook

Pros

The fellow associates are definitely a positive. The company does a great job fitting associates to a positive corporate culture.

Cons

The Service division is described as a contact center, but it is absolutely a call center in every way. You are judged by your ability to adhere to a computer generated schedule. Your breaks, lunch, and even email reading time is determined by data points that you have no control over. Your development professionally will be stunted. If you have any plans to grow into a job with the corporate or financial industry do not take a job with the Service division.

Explore other reviews about Edward Jones

5.0
4 July 2026
Recommend
CEO approval
Business outlook

Pros

good opportunities for training and such

Cons

bad troubleshooting at this company

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

They have allowed the HBA’s (home based associates) to remain remote

Cons

Micromanagers, they say they are okay if you want to apply to another department within the firm but the minute you do it’s like you get a target on your back. The pay doesn’t match the workload and the word is that you have to quit and then come back to make what you should already be getting paid. Benefits are terrible but 401k is pretty good

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