Electric AI: Nope. - Anonymous employee Electric AI Employee Review

This is not a normal startup were there’s a lot of ‘growing pains’ with culture. The CEO, Ryan, is simply out to bankroll as much money as possible at the expense of everyone else, including Electric’s customers and employees. Let’s start with the business idea: Electric AI sounds fascinating at first. You know IT support is broken at companies. But once you’re behind the scenes working at Electric AI, you see customers are quitting left and right and management’s trying their best to hide it, especially from investors. As you learn IT you start to get a creeping feeling that what our service promises is unrealistic and unsustainable, and as an employee you might be associated with a not great service. Then time goes on and you realize it’s actually a horrible service. This place is overdue for a PR mess. Electric sounds great in the sales process but is a total facade in the actual service. Scary enough, the foundation of every modern business is their IT and Electric has the keys to their security. The company is a sitting duck. Its future is potentially a disaster, at the expense of many good startups who have given the keys to Electric because they needed help with IT. Life as an employee: Electric barely manages its own IT. Sales team has had to run to the Apple store for purchases and repairs among various other IT problems. Employee morale is incredibly low. As a result, when investors are scheduled to visit the office, management warns employees that we must be at our desks looking energetic, talking, and looking happy. Don’t get sick, at best it brings unwarranted comments from management. It may be suggested that you should visit a doctor. Or, you may get subtly denied- something like, well you were just on vacation not too long ago. Zero flexibility. 1 minute late to your desk in the morning is late and may prompt an ‘improvement meeting.’ Leaving before 6 pm is a definite no, unless you give them notice ahead of time and it’s only once and awhile. Most people just sit at their desk playing on their phone until 6:30 at least. As a result of everyone’s mandatory hours in the office, sales doesn’t work hard and loudly distracts everyone all day. People will start screaming or playing loud music while someone right next to them is on a call. On the flip side Customer Operations works quietly with miserable, insane hours (all-nighters included). Payroll is a mess and has been late and/or incorrect at times. Final note, if Ryan or Electric AI owes you anything at all, lawyer up. Don’t give two weeks notice when quitting because your payroll can be terminated early. By the time you realize your check is missing money, they know you’ll be out of the office and it will be that much harder to get paid. Just quit the same day you want to be done.