NOT RECOMEND - Virtual Customer Service Representative Elevate Teams Employee Review

1.0
6 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Remote and paid training are the only good things.

Cons

Lack of communication even though all they say is "Communicate, communicate, communicate". They don't respond to emails often. They communicate over slack and tend to erase messages. Unjustified dismissals. Don't give feedback on faults. Don't have a specific schedule, basically take all your day (8am to 12:30am) for meetings, training, and homework. During the training (4 weeks process) they dismiss you without justification. Dismissal based on personality and participation. Late pay! Monthly pays. They don't provide with equipment, so you pc/laptop is at full disposal for them. Time tracking platform (hubstaff) with screenshots. Keyboard and mouse monitoring (hubstaff). Are very strict in was equipment they want you to use but the salary doesn't compensate. No benefits or legal compensations. Only 5 PTO and AFTER 90 days you have been placed with a client. Management is very unorganized, secretive, passive-agresive and dishonest. After training you have wait from about 2 weeks up to a month to be placed with a client, in the mean time, you don't get paid.

Explore other reviews about Elevate Teams

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Environment Support Multicultural team Fully Remote

Cons

Salary could be better Benefits could improve

avatar
Elevate Teams Response
3mo
Thank you for your review and for being part of Elevate Teams! We’re glad to hear that you value the supportive environment, our multicultural team, and the flexibility of working remotely. Creating a positive and collaborative culture is very important to us. We also appreciate your feedback on salary and benefits. We continuously review our offerings to stay competitive and improve the overall experience for our team. Thank you for sharing your perspective with us!
5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Paid Training Supportive Team 100% remote

Cons

PC or Laptop must be mandatory an updated system

avatar
Elevate Teams Response
3mo
Thank you for your review and for being part of Elevate Teams! We’re glad to hear you value the paid training, supportive team, and remote experience. Providing the right support from the start is very important to us. We also appreciate your feedback regarding equipment requirements. Having an updated system helps ensure a smooth and efficient workflow, and we’ll continue looking for ways to support our team in this area. Thanks again for sharing your experience!
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