Pros
Some people are great. Lunch incentive $30 per week. Good office location.
Cons
The company started off on a high. Solid investors, good marketing, heavy recruitment, lots of buzz. All of that dissipated rather quickly. The product is decent, but they have too many cracks. Customers do not get a good view of what’s beneath before they actually sign up and start paying. Sales uses the traditional tactics of selling hard and rushing them in. Once they are in, it’s everyone else problem to deal with nuanced requirements, often leaving both the customer as well as other internal teams in a pickle. They focus on adding fancy modules and enhancements, while the core product has issues already. Then there’s pressure to sell, but no focus on helping fix existing issues for existing customers. The leadership, especially in customer success is straight out of a 90’s sales playbook. The top guy passively micromanages the org and favoritism is rampant. They laid off people with no strategy and no justification about why those people were let go. Some were amazing employees and they were chosen over some very new (friends of other managers and people). Conflict of interest seems to be a forgotten theory here. There is also minimum scope for growth. There are multiple layers if you are an implementation analyst, so forget about getting promoted. Other companies like salesforce and netsuite are catching up and once they get there, this company’s product is going to be irrelevant. The product team needs to figure things out rather quickly.
