Shareholder value goes up, staff morale goes down - Customer Service Manager (CSM) Entain Employee Review

3.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Entain look after there colleagues when it suits them, they do offer fair shifts but limit to 30 HR contracts unless you want management which boost to 40 hours + managing a shop and staff for an extra £2 squids and hours... Wow Then there's customer loyalty and depending on the situation they will back the customer. Good for students not good if you want full time work at 30 hrs, but overtime is "always" available

Cons

Look above and you'll get both

Explore other reviews about Entain

5.0
4 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting with the ability to grow

Cons

Large company with many moving parts

5.0
2 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company, great benefits, great people.

Cons

none that I could think of

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