Pros
-the pay is good when you are able to meet bonus (making bonus is not so easy with a full line agency and when better leads are handed off to veteran agents) -have the option of working from home. -laid back you can wear whatever you want. -closed on weekends (at least it was when i was there) -if you are into the theatrics of sales such as constantly sending out emails talking about how great the company is and urging coworkers to work harder and making stupid jokes, then this is the jackpot! I generally just wanted a normal, happy workday with all the hoop-la.
Cons
-you are urged to give clients your cellphone number so you do not lose the sale. -it reminded me of the stepford wives in that they want everyone to believe, think and say the same thing. if you do not, you are considered "negative" and can be fired. -very high turnover. most people do not last long at this company. -leads never knew who they were calling thus making it hard to establish rapport when you say you are with "epiq agency" a name no one ever heard of. most clients that called in thought they were speaking with geico. -the constant emails and phone calls from upper management urging people to encourage other coworkers to work harder. It felt like micro management to me. Some days, agents would bring in their kids if they did not have a babysitter. Not your typical work environment...some people might like that. -