Higher up provide no support - Maintenance Technician Equity Residential Employee Review

2.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The local teams in your building are often solid and communicate well

Cons

The company beyond your local team leave you out to dry and provide no support. The amount of work for what you are paid is in no way worth it. You are asked to be a jack of all trades and do it all. Yet paid as if you are an entry level worker.

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Equity Residential Response
5mo
Thank you for taking the time to share your experience and for your contributions as a Maintenance Technician with Equity Residential. We’re glad to hear that you had a positive experience working with your local team — strong communication and collaboration at the community level are incredibly important to us. We’re sorry to hear that you felt unsupported beyond your immediate team and that the scope of work and compensation did not feel aligned. We recognize how demanding maintenance roles can be and understand how critical it is for employees to feel supported, fairly compensated, and equipped to succeed. Feedback like yours is taken seriously as we continue to evaluate workload expectations, pay practices, and the support provided across regions. Thank you again for sharing your perspective. Your insights help us identify where we need to improve, and we wish you the best in your future endeavors.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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