Every Rose Has It's Thorns - Community Manager Equity Residential Employee Review

3.0
22 May 2019
Recommend
CEO approval
Business outlook

Pros

The company offers competitive salaries for new employees, ample PTO/sick time, a standard employee discount of 20% and, most importantly, they are owned and managed by the same entity. This creates a consistent level of customer service for the residents and prospects. Equity's changing culture places value on resident satisfaction and work/life balance for its employees. Most of the Regional and Community Managers truly care for their charges. The message delivered by 2 North is positive and employee-centric.

Cons

Equity has not combined their PTO to include both vacation and sick time, so employees who are not ill often lose these hours when they leave the company. The bottom line-driven operation style of the company creates a "no money to do that" mentality for its employees and residents. Smaller communities are given an inordinately small budget for resident functions and prospect refreshments. Managers often have to get creative and solicit vendors to fund these events, which can come off as cheap and uninspired. Capital projects are often scaled back so far from their original concept that site staff members are confused and unprepared on how to share the message with prospective and current residents. Human Resources team members are not in place to protect team members, but rather to protect the company. Exit interviews are held sporadically without a real intention to resolve issues. Instead, they are mere formalities and an opportunity to scout for detractors. Renewal conversations can be difficult with existing residents, because Equity often asks for higher increases than market conditions would seem to allow. Property Manager's opinions are footnotes to the greater conversation on pricing and it is rare that your thoughts create change. Managers are responsible for a budget that they do not help to create. You are only allowed to make suggestions or requests.

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Equity Residential Response
7y
Thank you for taking the time to share your feedback and advice. We are glad to hear that there are some positive impressions you will take with you as you move on to your next endeavors, but are disappointed to hear of the concerns and challenges you raised. Please know that we take feedback like yours seriously, and your comments have been shared and discussed with our leadership and HR. We thank you for the years you spent with Equity, and we wish you the best.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
3d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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