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      Equity Residential

      Engaged employer

      Equity Residential reviews

      Used to love it but now... - Community Manager Equity Residential Employee Review

      2.0
      9 Aug 2019
      Community manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are decent. They have created a forum for the company to communicate nationwide and enter suggestions on improvements so you feel like your voice is heard.

      Cons

      If you've been with the company for more than 4 years then you know how it used to be. Everyone felt like family and you could ask for support without worrying about your capabilities to do your job being questioned. They've taken away resident events that the residents actually enjoyed and started charging them to attend, they've cut back on employee events so we don't get to meet as much with our peers that support each other. Leadership is unhelpful. They tell you to think like an owner but treat you like you are incapable of making a sound business decision if it doesn't make the investors money. They say do the right thing but that doesn't mean what you think it means. They call us field workers and that's exactly how we are treated. Disposable. Any employee that works in the "field" is spread way too thin. They promote work life balance but you spend your evenings, weekends, and vacations trying to catch up or ensure your community doesn't go up in flames. And if it does, no one from upper management helps. They let you drown and tell you to figure it out on your own. Good luck trying to get promoted if you are not favored.

      avatar
      Equity Residential Response
      6y
      Hello, and thank you for taking the time to share your thoughts and feedback. Although we are disappointed to hear that your impression of the company has changed over the length of your tenure, we are hopeful that after the amount of time you have invested in your career here, we may have the opportunity to re-engage you. Many members of our senior leadership team, both across the country and across departments, read these reviews and take the feedback seriously; while yours is difficult to hear, we are appreciative that you shared it with us. We also hope that the upcoming Leader Summit will be a great opportunity for you to network with all of your CM and SM peers, as well as hear about new initiatives and strategy from our leadership team, and of course — make your voice heard. If you have specific feedback you are willing to share, we hope you will contact your HR Director at 202-971-7088. We thank you again, and we hope for the opportunity to change your perspective.

      Explore other reviews about Equity Residential

      5.0
      28 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      great benefits and pay along with culture

      Cons

      don't have any at the moment

      avatar
      Equity Residential Response
      3w
      Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
      1.0
      19 June 2026
      Leasing consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      The communities are physically nice

      Cons

      The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

      avatar
      Equity Residential Response
      1d
      Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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